Shipping & Returns
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.
Shipping Times
Delivery times may vary depending on your location, shipping method, and the product ordered. Estimated delivery times are provided at checkout whenever available. Please keep in mind that carrier delays, weather, holidays, or other circumstances outside our control may occasionally affect delivery times.
Tracking Your Order
Once your order ships, you can use the tracking information provided in your shipping confirmation to follow its journey. Tracking updates may take a little time to appear after your package leaves our facility.
Return & Exchange Policy
Returns
We accept return requests within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
Please contact us before sending anything back so we can provide return instructions.
Exchanges
If you received the wrong item, an incorrect size, or would simply like to exchange an eligible product, please contact us within 30 days of delivery. Exchanges are subject to product availability.
Non-Returnable Items
For health and safety reasons, certain items may not be eligible for return or exchange, particularly products that have been used by a pet or cannot be resold in their original condition.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible. Include your order number and, if applicable, photos of the item and packaging so we can help resolve the issue.
Refunds
Once your return is received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, customers may be responsible for return shipping costs.